ORDERING AND PAYMENT
Check the status of your most recent orders by visiting our My Account page. This is the easiest and fastest way to get the most current information regarding your www.wilsonsleather.com orders. Please note: Immediately after you place an order, order information may not appear on www.wilsonsleather.com in your order history for up to 1 hour.
When you click on My Account you will be prompted to log in with your email address and password. The Order History page will provide you with detailed information about your current order or past orders. After your order is shipped, your tracking number, if available, will be displayed. You can click on the tracking number to view the delivery status of your order. For more information about tracking your order, click here
Tracking Your Order
At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more. You can find your tracking number by visiting our My Account page, under order history.
Finding Your Order Status
The status of your order is easy to find.
- Check your email. You were required to enter an email address during Checkout. You will receive emails at your address keeping you up-to-date about the status of your order.
- Visit the website. Sign in to your order history under my account at www.wilsonsleather.com 24 hours a day. You may view information about your most recent orders (including tracking information) as well as past orders.
- Contact us. If you still have questions about your order, please contact us at 1-866-305-4704 from 8:00am-12:00am EST, 7 days a week.
How is Order Status Different from Tracking Information?
The status of your order is supplied by www.wilsonsleather.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered*. The tracking information is accessible from your order history on our website when it becomes available.
*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) not available.
- Difficulty in processing your payment information.
- Cannot ship to address provided.
- Duplicate order was placed.
Changing or Cancelling Your Order
After you have clicked “Place Order”, your order begins to process and you cannot make any changes to your order. Our system is designed to fill orders and get them on their way as soon as possible.
Contact our Group Sales Department if you are interested in purchasing a large quantity of products for your business or organization. Call 1-800-967-6270 or email HOCustomerCare@AMRetailGroup.
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.
For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States.
Backordered items are items that are not yet in stock. A backordered item is shipped directly to you once it is in stock. You will be notified of the status of your backordered item via email. You will not be charged for any item until it is shipped to you.
Please note: Expected shipment times appearing on the Product Detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.
To redeem a promotion code, go through the path to purchase and once on the Shopping Bag page, enter the code in the “Promotion Code” box and click “Apply”. If your discount qualifies, it will be displayed in the payment summary. Only one promotional code per order is accepted. Codes are case sensitive.
Wilsons Leather stores and www.wilsonsleather.com offers a Military Discount to active, in-active and retired military personnel, spouses and dependents who have a valid military ID. To redeem the discount in a store, please have your Military ID available to show the sales associate. To redeem the discount online, please have your military ID # ready and contact one of our customer service agents at 1-866-305-4704. The Military Discount is not combinable with other offers or coupons.
The amount of tax charged to an order will be calculated based on the shipment destination’s state and local state tax laws. We do not charge sales tax on the purchase of Gift Cards; however, items paid for with Gift Cards will be charged applicable sales tax.
Duties and Taxes in Canada
DUE TO A TECHNICAL UPGRADE, WE ARE CURRENTLY UNABLE TO SHIP TO CANADA. WE APOLOGIZE FOR THIS INCONVENIECE. PLEASE CHECK BACK IN THE SPRING AS WE WILL BE INTEGRATING A NEW PROCESS FOR INTERNATIONAL SHIPPING.
Credit Cards Accepted:
- American Express
We can accept any of the above credit cards that are issued in and have a billing address in the US, a US Territory, or various international countries.. DUE TO A TECHNICAL UPGRADE, WE ARE TEMPORARILY UNABLE TO ACCEPT CREDIT CARDS WITH A BILLING ADDRESS OUTSIDE OF THE US. WE APOLOGIZE FOR ANY CONVENIENCE.
Other Forms of Payment:
- Wilsons Leather Gift Card
- PayPal Credit (Formerly Bill Me Later®) (Not Available in Canada)
We Do Not Accept:
- Personal Checks
- Traveler’s Checks
- Layaway Plan
Important Information about Payment
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match the criteria.
PayPal is an alternate method for purchasing your items on www.wilsonsleather.com. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant, plus you’re 100% protected against unauthorized payments sent from your account.
- If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to paypal.com to complete your payment.
- Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is dropped.
- If PayPal is used for payment, all returned products must be sent by mail to www.wilsonsleather.com, returns cannot be accepted in Wilsons Leather store locations.
- If an order placed with PayPal gets cancelled, pending funds will be released from pending status within 29 days after cancellation. You can contact Paypal to find out exactly when the pending charge will drop off.
For more information visit the PayPal Help Center.
- How do I create a PayPal account?
To get started, simply fill out the PayPal registration with your desired account type, country of residence, home address and login information.
- How secure is PayPal?
PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.
- How do I contact PayPal customer service?
For the fastest response, you may access the user-friendly Help Center. If you do not find the information you need in the Help Center, PayPal customer service representatives are available to assist you. Call 1-402-935-2050 (From a U.S. telephone number).
- What is PayPal Credit?
PayPal Credit (Formerly Bill Me Later®) is a line of credit from Comenity Capital Bank that allows you to pay for your purchase now, or pay over time. Click here for more information on PayPal Credit.
Gift Cards / Gift Card Pin
Wilsons Leather Gift Cards can be purchased in retail stores to be used or online or in stores. The recipient can use the Gift Card number and personal identification number (PIN, found on the back of the card under a scratch-off box) upon receipt to shop both online and at all Wilsons Leather store locations.
Buying a Gift Card
Unfortunately gift cards are currently unavailable for purchase online. You may purchase a gift card from one of our store locations.
Redeeming a Gift Card
At a Wilsons Leather store, present the Gift Card as you would any other form of payment. The amount you spend will be deducted from your Gift Card balance. When making a purchase online at www.wilsonsleather.com, you may redeem as many Gift Cards per order as you would like. Please make sure to hold on to all Gift Cards used in the purchase until your order arrives. If you order cannot be fulfilled or you return any items, it may be necessary to grant credit back to one of these Gift Cards.
Where is your Gift Card PIN?
In order to redeem your Gift Card online at www.wilsonsleather.com, you must enter both your Gift Card number and personal identification number (PIN) during checkout. Your PIN is located underneath a scratch-off field on the back of your Gift Card, just above the Gift Card number.
*Please note: If your Gift Card does not contain a PIN, it cannot be redeemed online at www.wilsonsleather.com. Please visit one of our store locations to redeem.
Gift Card Balance:
Checking the balance of your Gift Card is easy. You can check the balance remaining on your Gift Card at any Wilsons Leather store location or by calling a Customer Care agent at 1-800-823-3670. When you call, be sure to have your Gift Card number and PIN available to reference.
Rules and Regulations for Gift Cards:
- Gift Cards must be redeemed through Wilsons Leather stores.
- Gift Cards cannot be purchased with another Gift Card.
- If the amount of your Gift Card is more than the total order, the balance will be stored on your Gift Card account.
- Gift Cards are non-transferable, non-refundable and are not redeemable for cash.
- We cannot replace lost or stolen Gift Cards.
- No sales tax is charged when buying a Gift Card, however, purchases paid with Gift Cards will be charged sales tax.
- If the amount of your Gift Card does not cover the total purchase amount, you will need to pay for the remainder of the purchase with another valid form of payment.
GIFT WRAP IS TEMPORARILY UNAVAILABLE WHILE A TECHNICAL UPGRADE IS BEING COMPLETED. WE APOLOGIZE FOR ANY INCONVENIENCE.
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