FAQ: Frequently Asked Questions

How to Contact Wilsons Leather:

Contact our Customer Service Department by phone at 1-866-305-4704 or by email: customercare@wilsonsleather.com

Brands at Wilsons Leather:

Wilsons Leather carries an assortment of branded collections to meet the needs of our customers. Black Rivet by Wilsons Leather offers a collection of apparel and accessories that reflects the hottest trends of the moment at affordable prices. Wilsons Leather also carries a variety of designer brands to keep with the current outerwear and accessory trends.

Fabrications at Wilsons Leather:

At Wilsons Leather we hold tight to our leather roots, but also carry an assortment of additional fabrications such as wool, cotton and faux-leather to give our customers more options. Click on Learn About Leather for more information about leather. Faux-leather is made of polyurethane, commonly called PU. Offering faux-leather allows our customers to try current trends at an affordable price.

Caring for Leather and Suede:

There are several options available for purchase to help care for your leather products. The spray protector is available in aerosol and non-aerosol form and helps to repel dirt and liquids. By law, the aerosol protector spray is not available for purchase online. The protector spray can be used on all fabrications including all leather finishes, wool, faux-leather and cloth. Leather lotion should be used on finished leather only as it cleans, moisturizes and preserves the leather. The leather cleaner wipes should be used on finished leather only as they perform in a similar function to leather lotion, only in the convenient form of a wipe. Leather care products should be used at least 2-3 times per year and after every professional dry cleaning.

Apparel Fit:

Wilsons Leather branded apparel features an average, comfortable fit. Black Rivet apparel features a slim, modern fit. Click on the Size Chart tab on the product page for more information on each style, or Click Here to see all of our size charts.

Plus Size and Big and Tall Outerwear:

Wilsons Leather understands the need for fashionable outerwear looks in a variety of sizes. We carry an assortment of fashionable styles for women in sizes 1X, 2X and 3X, which are commonly known as Plus sizes. Outerwear sizes for men who are bigger than a size X-Large and/or are tall are commonly known as Big and Tall sizes. We offer Big and Tall outerwear in sizes 2X, 3X, Large Tall, X-Large Tall, 2X-Large Tall and 3X-Large Tall. “T” stands for Tall.

Outerwear Silhouettes at Wilsons Leather:

There are a variety of outerwear silhouettes available at Wilsons Leather. A blazer features a classic fit with peak or standard lapels and can be worn as a layering piece or outerwear. A bomber is a classic short jacket. It is fitted at the waist with either knit or gathering. A scuba silhouette is a close-fitting jacket that ends at the waist or hip. It may have a short stand up collar or no collar with either an asymmetrical or straight zip front. Cycle silhouettes can be made for both function and fashion. Functional cycle jackets are made for riding motorcycles. They fit close to the body and are longer in the back and sleeves than other jackets. Fashion cycle jackets take the attitude and look of the cycle jacket, but are made for everyday wear. They are typically constructed with lighter-weight leather or even faux-leather and do not have zippered vents or removable liners. Peacoats feature a double-breasted front with a button front closure. Double-breasted refers to the jacket as having a very wide overlapping of the front flaps, and two parallel columns of buttons or snaps. This provides extra thickness of material over the chest creating more warmth. A parka is a loose-fitting, hip length jacket that is often closed up to the collar. A hipster is a mid-length jacket that typically ends at the top of the thigh. It can be zip or button-front and is sometime belted. A trench is styled after belted raincoats worn in the trenches during WWII. It is available in short and long styles, single or double breasted and can be a zip or button front closure. A topper is one of the longest outerwear options. It typically has a dressy look with a classic fit.

Handbag and Business Bag Silhouettes at Wilsons Leather:

There are a variety of handbag silhouettes available at Wilsons Leather. A satchel is structured with double handles and a flat bottom, often with a detachable shoulder strap. The shopper silhouette is slouchy and relaxed with double handles and is designed to wear over the shoulder. A tote can vary in size and features double handles often with a detachable shoulder strap. A backpack can have one or two shoulder straps so that it can be carried as a backpack or a sling. It also often has a locker loop. A crossbody silhouette varies in size and contains a longer strap that allows the bag to be worn across the body.

There are several options for business bag silhouettes at Wilsons Leather. The messenger style has a soft shape with a flap-over front with a shoulder strap for hands-free use. A day bag style also has a soft shape but is smaller in size. They are tablet friendly with a shoulder strap for hands-free use. A top rod briefcase is an updated take on a classic silhouette. It features an actual rod at the top of the bag that gives the silhouette structure. They also typically feature multiple pockets for added organization. Double or Triple Gusset briefcases take a contemporary spin on the ultimate in organization. A gusset is an inside pleat of a pocket or compartment that allows it to expand for more room. It allows for more items to be carried without making the leather stretch out of shape. The attaché silhouette is a timeless classic. It is designed with structured styling for handheld use only. The flap over or porthole briefcase style offers a contemporary use for fashion and function. This style features a top handle and is designed for handheld use. It may also have an option for a hands-free shoulder strap and contain multiple pockets for added organization.

Benefits of Thinsulate™:

Thinsulate™ is a thin, compressible lining that is suitable for the harshest conditions. It is nearly two times as warm as down, is non-allergenic and breathable. It also is washable or dry cleanable.

Day Partner™ Paper Refills

To order paper refills for your Day Partner™ Planner, click here.

Wilsons Leather Account Set-Up:

Setting up an account with Wilsons Leather is easy! By creating a personal account, you can gain access to all of the great features of our site, including:

  • Store your personal information and addresses for Quick & Easy Checkout
  • Save the contents of your shopping bag & shop from any device
  • Review your Order Status as well as Order & Item History for any orders you have placed as a registered user
  • Click on “My Account” in the header of the website to create your personal account

Email Subscription:

Signing up for our Wilsons Leather email list does not automatically establish an account, but it does provide these benefits:

  • Be notified of our great promotions
  • Stay up to date on the latest Wilsons Leather news & events
  • Learn about the hottest outerwear & accessory trends of the season
  • Sign up for email here.