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Returns to a Wilsons Leather Outlet Store
- Find the nearest Wilsons Leather Outlet store by using our Store Locator.
- Before visiting the store, place the item securely in the original package.
- Enclose the original packing slip with the item. Be sure to keep a copy of the packing slip for your records.
- All products must be unworn and undamaged, in original boxes (whenever possible), and with all accessories to ensure a full credit. We reserve the right to refuse a refund request if it does not comply with this policy.
- Take the item and original packing list to any Wilsons Leather Outlet store that is accepting returns.
- The store associate will process your return and issue you a credit. Please allow 30 days for the credit to appear on your billing statement. Please note, if you return an item you purchased online at www.wilsonsleather.com to a Wilsons Leather Outlet store, your original shipping costs will not be refunded.
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Returns to our Online Store |
The packing slip in your package will contain detailed instructions for returning an item. Please note: Items purchased at a Wilsons Leather retail, outlet or airport store location may not be returned to our online store.
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Here are the basic steps:
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Please refer to your packing slip for return information. |
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Pack the item securely in the original package (whenever possible). |
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Enclose the bottom portion of the original packing list with the item. Be sure to keep the top portion of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item. |
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All products must be unworn and undamaged, in original boxes (whenever possible), and with all accessories to ensure a full credit. We reserve the right to refuse a refund request if it does not comply with this policy. |
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All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. |
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For your protection, we recommend that you use UPS or Insured Parcel
Post for your return. Unless your packing slip directs you to ship an
item to a different address (and if so, follow such directions), ship
the return package to:
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www.wilsonsleather.com |
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Returns Department |
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7601 Trade Port Drive |
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Louisville, KY 40258 |
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Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse. |
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You can expect a refund in the same form of payment originally used for purchase within 30 days of receiving your returned product. You will be refunded the shipping cost only if the return is a result of a manufacturer error or a shipping error on our part.
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