Return Rules and Restrictions

Returning or exchanging a purchase to our online store:

When shipping a return, you must include the return form or bottom portion of the original packing list within 90 days of purchase. Be certain to save copies for your records. All returns and exchanges must be new and unused, and contain all original tags and accessories.

Shipping and handling costs, gift-wrap costs and other charges are non-refundable.

We will not accept CODs or third-party billing for returned merchandise.

In the case of shipping damages, please contact the carrier or our Customer Care department at 1-866-305-4704.

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax.

Returning or exchanging a purchase at an outlet store:

If you choose to return your online purchase to one of our outlet stores, the rules above still apply. You must present the original packing list, ship confirmation e-mail, or your online purchase receipt displayed during checkout within 90 days of purchase. Without a receipt of any kind, you will need a valid photo ID and will be issued a merchandise return card for the most recent selling price of the item. Wilsons Leather reserves the right to limit or decline returns and exchanges.

Items purchased at a Wilsons Leather outlet store location may not be returned to our online store.