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Delivery of your items can take anywhere from 3 to 10 full business days, depending
on your location and the shipping method you select at Checkout. (An estimate of when a product leaves the
warehouse is indicated on the Product Detail page.) Business days are Monday-Friday, excluding
federal holidays within the United States. To read more about delivery times and shipping
options, click here. |
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Please be aware that items shipped from the United States into Canada may require additional delivery time because of increased security measures at border crossing points. |
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When your order is delivered you should immediately inspect the carton for any potential
damage that may have occurred during shipment. Carefully inspect the packaging as well as the
contents of the package. It is normal for the carton to show some wear; however, if damage did
occur follow these steps: |
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Accept the package, but make a note of the damage on the shipping receipt, sign
and date it. The delivery person should also sign the slip and leave a copy for
your records. Contact a Customer Care Specialist immediately by calling
1-866-305-4704. Please have your order number available when
you call. |
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If there is extensive damage to the carton, refuse the order and contact a
Customer Care Specialist immediately by calling 1-866-305-4704.
Please have your order number available when you call. |
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